Process automation
Approval workflows, service catalogs and monitoring routines.
ServiceNow Consultant
Yuri Magalhães
de Souza.
Process automation & system integration
I’m Yuri Magalhães de Souza. I work with ServiceNow, process automation and secure integrations, from platform configuration to end-to-end solutions.
São João del-Rei, MG, Brazil
A complete perspective, from process to code.
My background brings together ServiceNow consulting, backend development and IT asset data analysis. I work with ITSM and CSM, Flow Designer, IntegrationHub, and server-side and client-side scripting to build solutions grounded in day-to-day operations.
My experience covers certificate lifecycle management, OAuth 2.0 authentication, REST integrations and access policies. This foundation lets me approach automation, integration and governance as parts of the same solution.
Secure integrations
REST APIs, OAuth 2.0 and communication between platforms.
Security & governance
ACLs, Data Policies and context-aware access control.
Professional experience
From asset data analysis to building solutions on the ServiceNow platform.
4Matt Tecnologia
ServiceNow Consultant
Dec 2025 — present
Projects and contributions
AurenCertificate lifecycle managementA ServiceNow solution covering issuance, renewal, revocation and monitoring of SSL and digital certificates.
- Dynamic record producers with conditional fields for configuration items and URLs.
- Flow Designer workflows for approvals, CSR generation, inventory updates and deployment.
- Daily monitoring, incidents for expired certificates, renewal tasks 30 days ahead of expiry and proactive emails at 90 days.
- Full lifecycle notifications and a business rule to flag reinstallation of improperly retired certificates.
AEGEAITSM integrations and access controlInbound integrations with third-party systems, with vendor-specific authentication and permissions.
- REST API Access Policies and OAuth 2.0 client credentials, with per-vendor application registries and authorization scopes.
- Data Policies enforcing mandatory and read-only fields on API updates.
- ACLs restricting access to ticket participants and dedicated integration users.
- Virtual Agent support for multiple WhatsApp attachments, and a UI Page / UI Action for sending attachments through Twilio.
CSMCustomer service portal and scoped applicationsIndependent service domains using native Customer Service Management roles.
- Domain-specific case tables with unique numbering and bilingual case types.
- Forms focused on essential service fields and record producers with reusable variable sets.
- Case creation workflows and usability improvements for the customer service portal.
UnimedCustomer experience and feedbackSatisfaction feedback connected to ticket closure and communication channels.
- Automatically triggered satisfaction surveys after ticket closure, with a completion confirmation button.
- Google Chat Spoke in IntegrationHub to deliver the survey link through chat.
CocalDynamic state controlInterface actions that adapt to ticket state.
- Conditional UI Actions for quick transitions to “In Approval”, “In Progress” and “Waiting for Vendor”.
Aug 2022 — Dec 2025
Software Developer
4Matt Tecnologia
Backend development with Python, TypeScript and SQL/MySQL on Google Cloud Platform.
Aug 2022 — Dec 2023
IT Asset Management Assistant
4Matt Tecnologia
IT asset inventory data analysis using Snow Software and Python.
Feb 2022 — Jul 2022
IT Intern
4Matt Tecnologia
Supported IT asset data analysis using Snow Software and Python.
Sep 2021 — Dec 2021
Teaching Assistant, Algorithms and Data Structures
UFSJ
Paid teaching assistant for Algorithms and Data Structures I, supporting students with course exercises and concepts.
Technical skills
Bringing platform expertise, development and governance together.
ServiceNow platform
Configuration & scripting
Integrations
Security & governance
Development & data
Education and certifications
CIS-DF
Certified Implementation Specialist
Data Foundations (CMDB and CSDM)
CSA
Certified System Administrator
ServiceNow micro-certifications
Flow Designer · Service Portal · Application Developer User Interface Creator · Welcome to ServiceNow
Education
Jul 2025 — Jul 2027
Technology Degree in Systems Analysis and Development
Universidade Cruzeiro do Sul, Brazil
In progressJan 2020 — Dec 2024
Mechatronics Engineering
Federal University of São João del-Rei (UFSJ), Ouro Branco, Brazil
IncompleteJan 2016 — Jan 2018
High School Diploma
Fundação Bradesco, São João del-Rei, Brazil
Let’s talk about your next project.
For professional opportunities and projects in ServiceNow, automation and system integration.
Send an email